Delete Your MyCSPB Account
This page explains how to ask Colegio de San Pascual Baylon ("CSPB") to delete your MyCSPB account and its associated data. Your MyCSPB account is used by the MyCSPB mobile app and the MyCSPB web portal at my.cspb.edu.ph.
How to request deletion
- Send an email to info@cspb.edu.ph from the email address you use to sign in to MyCSPB.
- Use the subject line "MyCSPB Account Deletion Request".
- In the message, include your full name and the name(s) of any learner(s) linked to your account, so we can find the right account.
- We may reply to confirm your identity before we delete anything. This protects you and your child's records from requests by anyone else.
You cannot yet request deletion from inside the app. Email is the way to ask for it. Signing out of the app or uninstalling it does not delete your account.
What we delete
- Your MyCSPB parent or guardian account and your user record in CSPB's sign-in server (Keycloak). This includes your name, email address, user ID, and the link to your Google account.
- All links between your account and the learners connected to it. After deletion, no one can see learner records through your account.
- Any web push notification subscriptions you registered through the MyCSPB web portal. The mobile app does not register for push notifications.
- Server logs are not deleted entry by entry, but they expire after 30 days. Our service providers keep their own logs for their standard retention periods.
Deleting your MyCSPB account does not delete your Google account. You can also remove MyCSPB's access from your Google Account at myaccount.google.com/permissions.
What we keep
- The learner's school records. These include enrollment, grades, balances and payments, and they are kept under DepEd and CHED school-records rules. The learner's permanent record is kept permanently. Deleting your account removes only your access link to these records, not the records themselves.
- Attendance and gate scans: kept for the current school year plus 1 year, whether or not you delete your account.
- A record of your deletion request: kept for 5 years, limited to what proves we received and handled it.
If you do not request deletion, a parent or guardian account is deleted 1 year after the last linked child leaves CSPB.
Timeline
We will process your request and confirm by email within 30 days of verifying it.
Questions
For more about how we handle personal information, see the MyCSPB Mobile App Privacy Policy. To exercise any of your other rights under the Data Privacy Act of 2012, contact our Data Protection Officer, Jason Calalang, at info@cspb.edu.ph.
Colegio de San Pascual Baylon - CSPB Obando
Email: info@cspb.edu.ph
Address: Joaquin St., Brgy. Pag-asa, Obando, Bulacan